Wedding Favours, UK Wedding Favours, Box Wedding Favours, Wedding Favour Boxes

Prices

All prices are quoted in Euros and will be deemed as valid at the time of placing an order.

Quoted prices do not include delivery.

International customers may be subject to customs duties incurring at the border.

Shipping

We aim to ship all goods as soon as possible within 10 working days of receipt of orders if your item is in stock. If we need to manufacture your item, please allow 5-6 weeks. We will contact you to arrange a suitable date for any orders which require particular handling.

French Tiaras is not responsible for goods once a shipment has left French Tiaras: the responsibility and ownership of the product has transferred to the shipping company and the customer.

Damages

French Tiaras must be notified immediately and no later than 5 days after receipt of damaged goods.

Once a shipment has left French Tiaras, the responsibility and ownership of the product has transferred to the shipping company and the customer.

If any product is damaged during transit, claims are an issue between the customer and the shipping company. Note that many shipping companies require that the original packing material be kept until the claim is settled.

We value our customer satisfaction and we will make every effort to resolve claims.

Payment

Accepted payment is:

Visa, MasterCard, Discover/Novus, American Express, Diners Club, JCB, or debit card (with the Visa, Mastercard logo) using the SSL secure online shopping basket. Your purchase is a direct transaction between you and 2Checkout. Charges will appear on your credit card statement as 2Checkout.

Euro money orders (cashier's checks) payable to French Favors, 16 rue la Bellone 34140 Mèze, France.

Euro checks payable to French Favors, 16 rue la Bellone 34140 Mèze, France.

Any customs duties incurred at the border will be your responsibility.

Cancellation

All orders are processed immediately upon receipt (within 24 hours).

If you wish to cancel your order, it will be subject to a 10% cancellation fee. If your order has been shipped already, it will be treated as a return.

Returns

We hope that you love everything that you buy from French Tiaras, but if you are not satisfied with a product, please contact us by email only at info@frenchtiaras.com within 7 days of receiving it for return authorisation.

A 20% re-stocking fee will be levied on all returns. Any shipping related duties and taxes incurred will be deducted from your refund. Unauthorised returns and refused orders will not be accepted for refunds. Please pack the item in its original packaging (unused and unworn) and send back to us by air mail, shipping pre-paid by you.

Do not use any private couriers, such as Fedex or UPS. Upon receipt of the return, we will then credit your VISA or Mastercard for the merchandise only. Please note that shipping charges are non-refundable. We reserve the right to refuse returns that are not sent back within 7 days of authorisation.